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Reaching out Latinos: Conversing with an Hispanic Marketer

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©Ixmati Communications, 2016. Unauthorized use or duplication of this material without permission from the author is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Mari D. González with appropriate and specific direction to the original content.

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By Mari D. González

We Marketers and Latinos who study intergenerational and broad-based Latinos/Hispanics can be both intrigued and frustrated by their complexities. Latinos/Hispanics in the U.S. keep growing not only in numbers but in intricacy. Thus, over-simplifying them as a group simply does not cut it. Early demographic predictions indicate that “the final figure could surpass 55 million, or 17% of the U.S. population.” (Ruben Navarrette, March 2011, CNN Opinion). Complete U.S. Census data has not been released as of today.

We need both hard data and a continuous dose of culture to speak as up-to-date and savvy professionals. We need to be informed by statistics but also through collaboration, conversations, self-observation and self-directed research.

Below is my short exchange on Facebook’s Hispanic and Online Marketing group with one of its members and a Hispanic Marketing Consultant.

Mari: Because Latinos/Hispanics in the U.S form a very large and culturally heterogeneous group, one of the complexities relate to “what language marketers should use” when targeting them –Spanish, English, both, and/or the hybrid Spanglish. As you indicate, segmentation is also generational; 18-25 year-olds prefer “bilingual/Spanglish.” I recommend that you check what Univision radio has done, at least in the Bay Area. They have 2 very popular radio stations, La Kalle (bilingual/Spanglish with a good mix of English and Spanish pop music) and Radio Romántica (boleros, groups, rancheras in Spanish only). What Univision may have concluded is that the Spanish-dominants are from an older generation and/or hold onto their country-of-origin values.

HM: Hi Mari and thank you! I will check out your blog and look into your suggestions. Generationally speaking, I’m wondering how the 35-50 year old Hispanics like their content as well, since they make up the largest growing segment of online users. For me, radio is a slightly different animal. It seems I also need to get a current assessment of our main market, Miami, and break down the current profile of online users who live in or travel to this diverse city. And judging from Facebook’s research, their top Hispanic users come from Spain, Mexico, Colombia and Chile. So I’ve got to overlay this somehow since these countries also represent a growing portion of the local Hispanic market. I believe the Colombians are now the second largest socioeconomic group behind the Cubans [in Miami, FL].

Mari: How do 35-50 year-old users prefer content? It all depends on the platform. Is it more professionally-oriented? Then it will be English. Is it more social? Then, it will be a combination of English and Spanish, and of their culture of origin and their culture of residence con un toque Colombiano, Cubano y/o Mexicano [with a Colombian, Cuban and/or Mexican touch]. However, there is this “Latino” encompassing layer that gives us a group identity. So spice it up “con un toque Latino” as well.

Edited by Connie Cobb


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