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Latinas Use of Social Media
By Mari D. González
Brazilian market research firm Sophia Mind reports some preliminary differences in social-network sites use between American and U.S. Latinas -women from Latin America including women of Brazilian descent.
Sophia Mind summarizes, “while American women use social networks mostly to connect with friends and family, [Latina women in the U.S., Brazil, Argentina and Mexico] use social nets to find information on products and services” (Malykhina, 2010, ¶ 4). The study notes the lack of culturally relevant content for Latina women in the U.S., and concludes that only 21% U.S. Latinas/Hispanic women feel social networks meet their needs.
Reaching out Latinos: Conversing with an Hispanic Marketer
By Mari D. González
We Marketers and Latinos who study intergenerational and broad-based Latinos/Hispanics can be both intrigued and frustrated by their complexities. Latinos/Hispanics in the U.S. keep growing not only in numbers but in intricacy. Thus, over-simplifying them as a group simply does not cut it. Early demographic predictions indicate that “the final figure could surpass 55 million, or 17% of the U.S. population.” (Ruben Navarrette, March 2011, CNN Opinion). Complete U.S. Census data has not been released as of today.
We need both hard data and a continuous dose of culture to speak as up-to-date and savvy professionals. We need to be informed by statistics but also through collaboration, conversations, self-observation and self-directed research.
Below is my short exchange on Facebook’s Hispanic and Online Marketing group with one of its members and a Hispanic Marketing Consultant.
Mari: Because Latinos/Hispanics in the U.S form a very large and culturally heterogeneous group, one of the complexities relate to “what language marketers should use” when targeting them –Spanish, English, both, and/or the hybrid Spanglish. As you indicate, segmentation is also generational; 18-25 year-olds prefer “bilingual/Spanglish.” I recommend that you check what Univision radio has done, at least in the Bay Area. They have 2 very popular radio stations, La Kalle (bilingual/Spanglish with a good mix of English and Spanish pop music) and Radio Romántica (boleros, groups, rancheras in Spanish only). What Univision may have concluded is that the Spanish-dominants are from an older generation and/or hold onto their country-of-origin values.
HM: Hi Mari and thank you! I will check out your blog and look into your suggestions. Generationally speaking, I’m wondering how the 35-50 year old Hispanics like their content as well, since they make up the largest growing segment of online users. For me, radio is a slightly different animal. It seems I also need to get a current assessment of our main market, Miami, and break down the current profile of online users who live in or travel to this diverse city. And judging from Facebook’s research, their top Hispanic users come from Spain, Mexico, Colombia and Chile. So I’ve got to overlay this somehow since these countries also represent a growing portion of the local Hispanic market. I believe the Colombians are now the second largest socioeconomic group behind the Cubans [in Miami, FL].
Mari: How do 35-50 year-old users prefer content? It all depends on the platform. Is it more professionally-oriented? Then it will be English. Is it more social? Then, it will be a combination of English and Spanish, and of their culture of origin and their culture of residence con un toque Colombiano, Cubano y/o Mexicano [with a Colombian, Cuban and/or Mexican touch]. However, there is this “Latino” encompassing layer that gives us a group identity. So spice it up “con un toque Latino” as well.
Edited by Connie Cobb
The Latino Movement and Cultural Integration
By Mari D. González
It is not uncommon to read outrageous statements in discussion in social media. I read this comment on a well-liked Latino blog: “Mexicans have no clue, their Spanish it’s is the worst among the Central American people.”
This was my response:
1) Mexico is part of North America not Central America, and NAFTA refers to the North America Free Trade Agreement between Mexico, Canada, and the U.S.
2) Mexican Spanish includes words from the 60 Indigenous languages officially recognized by the Mexican government. The extent of the Indigenous influence is due to Mesoamerica (Central Mexico southward through Central America) being the center of the first most developed pre-Hispanic civilizations in the Americas.
3) Most Mexicans are proud of their Indigenous background and cultural make up. As a Mexican, I speak Mexican Spanish because that is my mother tongue; I use Spanglish with my Latino(a) friends in the U.S.
While we acculturate and adapt to the United States by keeping up with the challenge of “straddling two cultures” that is a common topic among Latina bloggers, let us not forget where we come from and the values we learned there such as respect for language differences and the nuances of language use. Let us “preserve our unique cultural identities” and “continue defining ourselves” without shoving others out of the way.
Welcome to the sequel or Chicano movement Part II, which is now more about integration than differentiation, and should be termed the “Latino Movement.”
CROSS-CULTURAL vs. INTERCULTURAL
By Mari D. González
Searching for blog articles on intercultural online communication, I found one on a well- respected social media blog. To my disappointment, not only did the author use “cross-cultural” to mean “intercultural” but she also argued that most people, even academics, use the terms “interchangeably”; when I tried to clarify the differences in the comments section, she responded that I didn’t need to bother explaining. This is what I wrote:
“’CROSS-CULTURAL’ means a comparison and contrast between two cultural groups. For example, my cross-cultural study of Brazilians and Mexicans when they celebrate a birthday shows that Mexicans love to focus on cooking and sharing of the food, while Brazilians love the dancing –even grandmas are dancing the samba. ‘Intercultural’ refers to what happens when people from these two groups come together. As a Mexican, I may complain that there’s not enough food, but I love the dancing and join the group. Thus, INTERCULTURAL is what happens when the two (or more) culturally-different groups come together, interact and communicate. Both terms describe important aspects of the study.”
As an interculturalist, I also found it troubling to read the author’s definition of “culture” as “layers of identity–not as groups of people.” My instructor and intercultural communication pioneer, Milton J. Bennett (1992) defines culture as “learned and shared values, beliefs, and behavior of a group of interacting people”; this is the definition I use in offline and online communication contexts.
Myron W. and Koester (1993) define intercultural communication in their book Intercultural Competence: Interpersonal Communication Across Cultures as “a symbolic, interpretative, transactional, contextual process,” which implies the engagement of culturally-different people. On the other hand, they define cross-cultural communication as “the study of a particular idea or concept within many cultures…in order to compare one culture to another…. Whereas intercultural communication involves interactions among people from different cultures, cross-cultural communication involves a comparison of interactions among people from the same culture to those from another culture.”
In the graduate program in Intercultural Relations, from day one we learn the definitions of intercultural vs. cross-cultural in the context of communication across cultures. Because social media has become “the” online platform for collaboration, learning, and exchange of knowledge, the blog author needs to learn both the correct definitions of the terms and the principles of the new media. Trying to oblige one’s ideas through new media is a thing of the past so, as a colleague of mine put it, “she is a traditionalist.”
Facebook vs. Face-to-Face
By Mari D. González
It is not uncommon for older generations to hold a differing perception on the use of social-network sites from that of “the young and the digital.”
Many of us assume that social-network communication or the use of social media will eventually displace the need and/or desire for in-person interactions.
Media Associate Professor, S. Craig Watkins asserts differently. He observes that young people use social-network sites as an extension of their face-to-face interactions not as a replacement and that they mostly interact in Facebook with their already-made friends and school peers. For them, social media is what for older generations the phone was.
I shall expand on this topic soon.
IXMATI 