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Best Blog Comments: Cross-Cultural vs. Intercultural
Since I published the article “Cross-Cultural vs. Intercultural,” it has consistently been the top post according to Ixmati Communications’ WordPress dashboard statistics. This article also prompted comments from two subject matter experts.
Leo Salazar wrote:
“Well written, Mari. One learns by writing, and the more I write the more I realize how little I know. I welcome the learning offered by experts such as yourself, who take the time and trouble to help me understand. It’s unfortunate that the particular writer on the Mashable, oops, I mean the well-respected social media blog, wasn’t open to your contribution.
You have, indeed, pointed out a very fundamental difference in terms. Most people who have a good command of the English language should understand that “inter-” and “cross-” have completely different meanings. You travel the interstate to go cross-country, but you can’t take the cross-state to go inter-country.”
Leo is the principal at Effective Intercultural Business. He specializes in learning and development in an intercultural context. He’s based in Amsterdam, Netherlands. More about Leo @srLeoSalazar
Joe Ray wrote:
“Good explanation, Mari. I have been working on presentation that includes some of these aspects and knew there were subtle yet contrasting differences in the terms.
I seem to hear the term cross-cultural thrown about more so than intercultural when navigating through the Latino market universe. However, much of my interaction is also with Native American tribes and have noticed that one term they use quite a bit is intertribal.
Your explanation was clear and very helpful. Much appreciated!”
Joe is the Creative Director at Estudio Ray, a branding agency that specializes in connecting with Latino consumers and in Hispanic marketing. He is based in Phoenix, Arizona. More about @JoeRayCr8iv
CROSS-CULTURAL vs. INTERCULTURAL
By Mari D. González
Searching for blog articles on intercultural online communication, I found one on a well- respected social media blog. To my disappointment, not only did the author use “cross-cultural” to mean “intercultural” but she also argued that most people, even academics, use the terms “interchangeably”; when I tried to clarify the differences in the comments section, she responded that I didn’t need to bother explaining. This is what I wrote:
“’CROSS-CULTURAL’ means a comparison and contrast between two cultural groups. For example, my cross-cultural study of Brazilians and Mexicans when they celebrate a birthday shows that Mexicans love to focus on cooking and sharing of the food, while Brazilians love the dancing –even grandmas are dancing the samba. ‘Intercultural’ refers to what happens when people from these two groups come together. As a Mexican, I may complain that there’s not enough food, but I love the dancing and join the group. Thus, INTERCULTURAL is what happens when the two (or more) culturally-different groups come together, interact and communicate. Both terms describe important aspects of the study.”
As an interculturalist, I also found it troubling to read the author’s definition of “culture” as “layers of identity–not as groups of people.” My instructor and intercultural communication pioneer, Milton J. Bennett (1992) defines culture as “learned and shared values, beliefs, and behavior of a group of interacting people”; this is the definition I use in offline and online communication contexts.
Myron W. and Koester (1993) define intercultural communication in their book Intercultural Competence: Interpersonal Communication Across Cultures as “a symbolic, interpretative, transactional, contextual process,” which implies the engagement of culturally-different people. On the other hand, they define cross-cultural communication as “the study of a particular idea or concept within many cultures…in order to compare one culture to another…. Whereas intercultural communication involves interactions among people from different cultures, cross-cultural communication involves a comparison of interactions among people from the same culture to those from another culture.”
In the graduate program in Intercultural Relations, from day one we learn the definitions of intercultural vs. cross-cultural in the context of communication across cultures. Because social media has become “the” online platform for collaboration, learning, and exchange of knowledge, the blog author needs to learn both the correct definitions of the terms and the principles of the new media. Trying to oblige one’s ideas through new media is a thing of the past so, as a colleague of mine put it, “she is a traditionalist.”

