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Missing the Mark on Culture
The blog “Are Marketers Missing the Mark?” by Hispanic Market Weekly has stated that “An attitudes-based acculturation model provides a more focused lens for looking at Latinos and capturing the estimated $500 billion in purchasing power held by bicultural Hispanics” based on a report from Culturati Research & Consulting.
Let’s clarify that the largest percentage of bilingual Latinos/Hispanics do not need to acculturate; they enculturate instead. They acquire the culture in their first years of life through schooling and media in English. Acculturation is for people such as immigrants who move from one society or culture into another.
Ethnic marketing is prone to these wrong and misleading statements. Let’s also clarify that Hispanic marketers are not experts in cross-cultural theories or cultural anthropology and should not be haphazardly using terms that are outside their field or field-specific that they ignore. They need to either learn more about social sciences or leave such studies to the experts because they are “missing the mark.”
Being Latino on Facebook II
By Mari D. González
This is the second part of my interview with Lance Rios, founder and administrator of Being Latino, “a communication platform designed to educate, entertain and connect all peoples across the global Latino spectrum.” It is the largest Latino/Hispanic page on Facebook with 41,460 “People Like This” to date -an additional 9,884 followers since the date of my first post on May 27, 2010.
For Lance, Facebook provides an already established and flexible platform on which participants can “communicate back and forth in whatever language they want, Spanish or English.” Conveniently, there are plenty of Latino/Hispanic social-network users. According to him, there is no need to create any specific social-network website for them.
Mainstream vs. Latino
I wanted to know if there were any differences between “mainstream” and Latino Facebook users. Mainstream users are considered the general market or non-ethnic segment in marketing. In other words, mainstream users are by and large in-tune with the popular U.S. American culture. Lance contends that Spanish-language phrases that are immediately recognized by Latinos/Hispanics such as, “Que pasa” and “Mi gente” are essential when communicating with Latinos on social-network sites and that using “English-language [only] is limiting.” Thus, Spanish as a language becomes a salient cultural indicator for Latinos even when only a few words are being used.
Singh, Baack, Kundu and Hurtado (2008) argue, “[Spanish language] tends to be the most visible manifestation of U.S. Hispanic identity.” According to my my academic research on digital media, bilingual, second-generation Latinos/Hispanics prefer English websites that include phrases and words in Spanish because those speak to their cultural identity. Lance agrees, “You need to speak their language.” Language choices represent how young Latinos see themselves. Their language is as hybrid as their cultural identity.
Social Media Trends
When asked about Latino trends in social media, Lance first asserts that Latinos are a strong market, “Latinos are a young audience and the fastest growing.” He explains that Latinos have a great interest in connecting with other Latinos wherever they may be. For instance, “they want to know what is going on with Latinos in East L.A.,” which unlike with any other demographic it is consistent with Latinos/Hispanics. For Lance, “connecting among Latinos within the Latino community is to identify and to [identify is to] capitalize.”
Lance affirms that Latinos are less afraid of saying what they think and feel, “they are more expressive in social media and more willing to put it out there” adding that in Latin America people are encouraged to carry over [their culture] by expressing it.” According to him, Latinos in the U.S. are not different. He states, “they are expressive and passionate” about their culture.
I was very curious to know which topics get the most responses and keeps Latino/Hispanic fans engaged. Lance notes that it is difficult to capture the attention of social media users with topics that need more consideration. He advises keeping things straightforward and “not to use too much thought, simple [uncomplicated] stuff generates the most responses.” As for my appraisal, his topics are hardly ever simple; his spin is though. For instance, Lance’s October 2, post with a link to the L.A. Times article, “CNN’s Rick Sanchez fired after statement about Jews in TV” reads on top, “CNN fires news anchor, Rick Sanchez, Thoughts?” On October 2, 2010, this post generated 103 comments within a day of posting.
Edited by Connie Cobb
Latinos as a Market Segment are Getting More Complex
I am very please to have an echo on the fact that the more the number of Latinos/Hispanics in the U.S. increases, the more they need to be segmented because their complexity as well increases.
Last July, I submitted a research paper for possible publication at the Journal of Internationalisation and Localisation (JIAL) titled “Interactive Food & Beverage Marketing: Targeting Latino Youth in the Digital Age.” The study covered:
“Recent interest in the Latino/Hispanic population and culture has lead to fruitful research and increased attention on U.S. Latinos/Hispanics…. Marketing that targets Latino/Hispanic youth, has become promising, specialized, and lucrative. [This study] investigates the type of cultural knowledge marketing researchers are using to target Latino/Hispanic youth…. It explores how the ever-growing access to digital media changes the way the food and beverage companies do business with Latino/Hispanic youth” (Gonzalez, M.D., 2009, p. 4).
My findings show that Latinos/Hispanics specifically youth are creating a new “hybrid” culture which marketers need to take into account. They cannot effectively be reached by Spanish-only media nor are they being attracted to mainstream mass media because they do not culturally identify with it.
Marketers are loosing the mark of this large and continuously growing population of bicultural and bilingual digital media savvy generation if they do no pay attention to what matters to them. For instance, while they listen to the whole spectrum of music in English, from rock to hip pop, they also listen to “rancheras” (Mexican country music) by Vicente Fernandez.
The following information posted by Louis Pagan makes an interesting comparison on how Latinos/Hispanics continue to use their cultural strengths such as “being personal” and “sociable” while using media to network and advertise: http://louispagan.com/?p=453